Refund policy

Returns

All sales are final. For Food Safety reasons, we cannot accept returns on food products.

Requesting a Refund and/or Replacement (if applicable)

If you have purchased your Cheribundi product in store at a retailer, please visit the retailer where you purchased your product to inquire about their specific refund policy. If you purchased your Cheribundi product on cheribundi.com, please email us at help@cheribundi.com to request a refund. Refunds will be accepted if the product arrived damaged, or if there is an issue with the quality of the product received. If your product has been damaged, please have photos of the outer box and inner box/contents available when contacting us. Once your refund request is received we will be in touch with you to determine eligibility for a refund and/or replacement. If a refund is approved, a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@cheribundi.com.

Canceling an order

If you need to cancel an order, please contact us at help@cheribundi.com as soon as possible. Once you receive your shipping confirmation, your order has been confirmed and can not be cancelled for a refund.