Refund policy

Returns

All sales are final. For Food Safety reasons, we cannot accept returns on food products.

Requesting a Refund and/or Replacement (if applicable)

All sales are final. Please inspect your delivery order upon receipt and contact us immediately at help@cheribundi.com if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. If your product has been damaged, please have photos of the outer box and inner box/contents available when contacting us. Once your refund request is received we will be in touch with you to determine eligibility for a refund and/or replacement. If a refund is approved, a credit will automatically be applied to your credit card or original method of payment, usually within 3-5 days.

If you have purchased your Cheribundi product in store at a retailer, please visit the retailer where you purchased your product to inquire about their specific refund policy. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@cheribundi.com.

Canceling an order

Once your order is placed, it cannot be canceled. Our warehouse team works quickly to get your order on its way and we're unable to intercept them before their process has begun.